Privacy Policy

1. Information we collect

Wellsess Healthcare is a marketplace for health, wellness and fitness products. The information involved depends on the features you use:

• Account information: your name, email address, phone number, sign-in details, and saved addresses. If you use a connected social sign-in option, information from that provider is used to identify and connect your account.
• Shopping and orders: basket contents, favourites, products purchased, delivery details, order history, invoices, payment status, and refund or return records.
• Returns: the reason and description you submit, requested items, and any supporting photos you upload.
• Affiliate participation: referral activity, commissions, payout details, and identity or verification documents submitted through the affiliate verification process.
• Browsing activity: page views, clicks, scroll milestones, and a randomly generated browser session identifier collected by our storefront analytics.

2. How information is used

Information supports sign-in, saved shopping preferences, checkout, order fulfilment, payment reconciliation, invoices, order updates, returns and refunds. Affiliate information supports eligibility checks, identity verification, referral attribution and commission administration.

Browsing activity helps us understand how visitors use the storefront and improve navigation and shopping experiences.

3. Marketplace and service providers

Order information may be made available to the relevant marketplace seller and delivery providers to fulfil your purchase and handle returns. Payment providers process payments and return transaction references and payment results to the marketplace. The payment options available depend on checkout configuration.

When you use a payment provider or social sign-in service, that provider also handles information under its own privacy policy. Review its policy when using the service. Hosting and other service providers may process information required to operate the website. Information may also need to be disclosed to meet applicable legal obligations or resolve payment disputes.

4. Cookies and browser storage

The website uses cookies and browser storage for features such as sign-in, shopping sessions and saved preferences. Blocking these through your browser may affect those features.

Storefront analytics uses session storage for a random session identifier and local storage for your analytics preference. Analytics events contain page paths, interaction types and scroll milestones; the collection endpoint normalises paths and does not receive account credentials or text entered into form fields.

5. Your choices

You can update profile information and saved addresses through your account. You can also manage cookies and site storage in your browser.

6. Security and retention

The website uses authenticated account access and restricted administrative access for account and operational records. No method of storage or transmission provides an absolute security guarantee.

Different records serve different purposes. Order, payment, return and affiliate records may need to remain available for fulfilment, reconciliation, disputes and applicable record-keeping obligations. Clearing browser storage does not remove records held by the marketplace or its service providers.

7. Updates and questions

This page may be updated as marketplace features or data practices change. The date above identifies the latest revision.

You can review your profile, saved addresses and purchase history in your account. Visit Contact Us for available contact details and read our Cookie Policy for browser storage information. When contacting the marketplace about your information, include only the details needed to identify your request; do not send passwords or full payment card details.